Shipping policy
SHIPPING & USER GUIDE POLICY
1. Shipping Fee & Express Delivery
We offer free insured express shipping on all orders.
2. Delivery Time
We deliver within one week from the day after your order (expected to arrive in 1 to 10 days after payment confirmation).
3. Shipping Carriers
Handling delivery companies: DHL, FedEx, UPS, Japan Post, Sagawa Express, etc. Every order is fully insured during transit at no extra cost to you.
4. Order & Price Policy
・Please add the desired product to your cart and proceed to checkout. All items are one-of-a-kind and may sell out depending on timing.
※Sales prices may change without prior notice due to fluctuations in precious metal market prices (gold rates) and market conditions. The price at the time of order confirmation will be applied.
5. Payment Options
・Online Payment: For customers outside Japan, bank transfer is the only accepted payment method.
・In-store Payment: Cash, credit card, shopping loan, WeChat Pay, Alipay.
※Bank transfer fees are to be borne by the customer.
6. Warranty Policy
Watches purchased from our store come with a 1-year operation warranty (vintage watches have a 3-month warranty). We will provide free repair or adjustment for natural failures that occur under normal use.
【Cases Not Covered by Warranty】
・Failures due to carelessness, misuse, modification, and damage due to natural disasters.
・Changes in appearance during use (minor scratches on case, band, glass, etc.).
・Failure to present the warranty card, or if alterations to the contents are found.
7. Delivery Notes & International Shipping
・If a product is returned due to long-term absence or an incomplete address, the re-shipping costs will be borne by the customer.
・Delivery may take longer than planned depending on weather, customs clearance, or regional traffic conditions.
Please feel free to contact us for product condition, stock availability, or any other questions you may have.
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