Warranty

If a malfunction or defect occurs under normal use within the warranty period, we will repair or adjust it free of charge. In the case of a warranty repair, customers will not be charged for parts.

Watches purchased at our store come with a 1-year warranty (vintage watches have a 3-month warranty). This warranty fundamentally covers operational defects under normal use and does not cover loss or malfunctions due to natural disasters.

Regarding Battery Replacement:

• If within the warranty period, the first battery replacement is free of charge.
• Battery replacement is applicable to quartz watches, excluding antique watches.
• For highly water-resistant watches, we cannot guarantee the manufacturer's specified water resistance.

In the following cases, even within the warranty period, coverage will be excluded, and actual costs will be charged:

• When our company determines that the quality and functionality are within acceptable limits and there is no problem.
• Malfunctions or defects caused by submersion in water or water entering the internal mechanism.
• Malfunctions or defects due to flood, accident, or natural disaster.
• Malfunctions or damage to external parts such as the case, band, glass, or crown.
• Damage to the winding stem, balance staff, mainspring, or other consumables, and their replacement.
• Malfunctions or damage caused by incorrect handling or carelessness.
• Malfunctions or damage caused by repairs, modifications, or overhauls performed at other stores.
• Accuracy abnormalities or stopping caused by magnetization.