Refund policy

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Refund Policy

Return/Refund Policy

UP Co., Ltd. ("the Company") has established the following return and refund policy to ensure that our customers can shop with confidence.

Article 1 (Eligibility for Returns)

1. As a general rule, we do not accept returns or exchanges due to customer convenience.

However, returns and refunds will be accepted only in the following cases:

  • If a product different from your order was delivered
  • If the product has a significant defect (e.g., damage, malfunction)
  • If the product is found to be counterfeit or a replica

2. If any of the above applies, please contact us within [3 days] of product arrival. We may not be able to respond if this period is exceeded.

Article 2 (Conditions for Returns)

To accept a return, all of the following conditions must be met:

  • The product must be unused.
  • All product tags, accessories, warranty cards, etc., must be present.
  • The product must not be damaged or soiled.
  • You must have contacted the Company in advance regarding the return.

Article 3 (Refund Method)

If a return is approved, a refund will be issued using one of the following methods:

  • Credit Card Payment: The refund will be processed through the credit card company. (Please note that it may take some time for the refund to be reflected.)
  • Bank Transfer Payment: The refund will be transferred to your designated bank account. (The transfer fee will be borne by the Company.)

* Shipping fees, cash-on-delivery fees, and bank transfer fees are generally not eligible for refunds.

Article 4 (Return Shipping Costs)

  • Returns due to Company's responsibility (incorrect delivery, defective products, etc.): The Company will bear the return shipping costs.
  • Returns due to customer convenience: Generally not accepted.

Article 5 (Return Acceptance Point)

If you wish to make a return, please contact us in advance at the following contact information.

MORI Jewelry & Watch Customer Support
Address: NAGAMORI Building 1F, 5-8 Soemon-cho, Chuo-ku, Osaka-shi, Osaka 542-0084, Japan
Phone Number: 06-6226-7478
Email Address: mori-watch@mori-jewelry-and-watch.co.jp