As a general rule, we do not accept returns or exchanges due to customer convenience (e.g., change of mind, size mismatch, incorrect order).

However, returns and refunds will be accepted only if you contact us with details within 3 days of product arrival (we may not be able to respond if this period is exceeded) and if any of the following conditions apply:

• ・If a product different from your order was delivered
• ・If the product has a significant defect, malfunction, or damage due to shipping accidents
• ・If the product is found to be counterfeit or a replica

In the following cases, returns will be declined even if the conditions in Article 1 are met:

• ・If more than 4 days have passed since product arrival before contacting us
• ・If the product has been used even once (including trying it on)
• ・If product tags, accessories, warranty cards, boxes, etc. are lost, damaged, or altered
• ・If scratches or stains have occurred due to customer's responsibility

Upon approval of the return, refunds will be processed as follows:

• ・Credit Card: Cancellation and refund processed through the credit card company (reflection timing depends on the card company).
• ・Bank Transfer: Transfer to your designated bank account in the cardholder's own name (transfer fee covered by the Company).

※ Shipping fees, cash-on-delivery fees, and bank transfer fees are generally not eligible for refunds.

• ・Returns due to Company's responsibility (incorrect delivery, defective products, etc.): The Company will bear the return shipping costs (cash-on-delivery ).
• ・Returns due to customer convenience: Generally not accepted.