FAQ

Normally, we ship within 1-3 business days after confirming payment. Delivery time varies depending on your region, but it typically takes 1-10 days from shipment.

We offer free insured express shipping on all orders.every order is fully insured during transit, at no extra cost to you.

Bank transfer, in-store shopping loans, and various credit cards are available in-store. We also accept WeChat Pay and Alipay in-store.

Yes，VAT/GST rates may change. Please check official sources for the latest information. 

Yes, all products are genuine. Our store employs experienced appraisers who conduct strict authenticity checks, and we only stock products that meet our standards. We also have direct supply routes from manufacturers, so please rest assured.

Prices vary depending on market trends, fluctuations in gold rates, product condition (scratches), presence or absence of accessories, and the year of the warranty card.

Yes, our specialized staff will assist you individually. We can send detailed photos via phone, email, or LINE. You can also inspect the actual item in person at our store.

Yes, size adjustments for products purchased from our store are free, whether in-store or online. Please feel free to request this service.

Yes, we offer free gift wrapping. If you wish to use this service, please specify it in the remarks section when placing your order.

Watches purchased from our store come with a one-year operational warranty(three months for vintage watches). This covers natural malfunctions that occur under normal use (loss or malfunctions due to natural disasters are not covered).

If the battery runs out within one year of purchase, our technician will replace it free of charge. Please contact us for details regarding shipping costs and other information.

We regret to inform you that our repair and maintenance services are only available for "products purchased from our store." We appreciate your understanding.